Before building that new feature -- make sure people can get back to the homepage! End user's experiences are often profoundly different than what we expect.

Usability testing and user interviews are opportunities for engineers, designers, and stakeholders to learn from the people using the products we build. The process provides critical input into design and development decisions.

This session will focus on planning a usability test and user interview, leading a session, and creating an actionable deliverable. We'll look at sample deliverables and templates, identify how to integrate user-centered design into the agile development process, and discuss how to partner effectively with clients.